What should I expect after placing an order?
Our order processing system works as follows:
- The client places an order from our website
- Client is expected to make payment by PayPal (for USD currency), or Bank Transfer (for Rands/ZAR currency) for the order
- Client sends proof of payment via Email to sales@sive.host , with the Email Subject being "Proof of Payment: Domain", "Domain" being the domain name of the Client or the invoice number.
- Once payment is received and CLEARED, the order will go into our fraud screening officer
- Your order will be checked manually. If everything is okay, the order will be accepted (usually within 1-12 hours of placing the order, with a maximum of 24 hours)
- Once the order is accepted, you will receive your account access information. The subject of the email is New Account Information. This email contains all access and login information to your control panel. If you have not received this New Account Information email, it means your order is still being processed. Please wait until we finish processing your order.
- Once you have access to your control panel, you can begin managing your hosting account immediately
How do I log in to my cPanel (hosting account control panel)?
- Please make sure your order has been activated by us and that you have received your account access information. Please refer to our order activation process above.
- You can log in to your control panel by following the instructions within your New Account Information email.
- You can also access your account control panel from your client area. First login to your client area at https://www.sive.host/clientarea.php. Then, click on "My Services" from the top menu, select the account you want to log in to the cPanel (if you have more than one), and click on Active under status to the right of the account name. Scroll down to find where it says "Log in to control panel." Click on the line in red to log in to your control panel.